Shipping policy
At Lido Supplies, we are committed to providing you with timely and efficient shipping services as we expand our reach to customers worldwide. Please review our Shipping Policy below for details on shipping costs, delivery times, and handling procedures.
1. Shipping Costs
- Standard Shipping: We offer standard shipping rates based on the destination and weight of your order. Shipping costs will be calculated at checkout and displayed before you complete your purchase.
- Free Shipping: We may offer free shipping promotions on qualifying orders. Please check our website for current promotions and eligibility.
2. Delivery Times
- Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
- Shipping Time: Delivery times may vary based on the destination. For most locations, you can expect your order to arrive within 5 to 7 business days after processing. Please note that delivery times may be longer for remote areas or during peak seasons.
3. Handling Procedures
- Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase.
- Shipping Notification: Once your order has shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor your shipment’s progress.
- Customs and Duties: For international orders, please be aware that you may be responsible for any customs duties, taxes, or fees incurred during the shipping process. These charges are not included in the shipping costs and are the buyer’s responsibility.
4. Shipping Methods
We partner with reliable carriers to ensure your orders are delivered safely and efficiently. Shipping methods may include, but are not limited to:
5. Address Accuracy
To ensure timely delivery, please provide accurate shipping information when placing your order. Lido Supplies is not responsible for delays or misdelivery caused by incorrect or incomplete addresses.
6. Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email. Visit the carrier’s website to enter your tracking number for real-time updates on your shipment.
7. Customer Support
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at:[email protected].